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Coates, Thomas (CCI-Virginia)

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HRC1147319 has been resolved pending your feedback
6:28 PM

Dear Thomas Coates, Thank you for submitting your request to the HR Employee Service Center (ESC). We have resolved your case as follows under the Case Resolution. Please be sure to follow the instructions under the Next Steps to confirm that this ha

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HR Case HRC1147319 -- comments added
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Please note an additional comment was made on the below request, an action may be required. Important Note: Replying to this email will update your HR case with your comments. HR Case: HRC1147319 Opened for:Thomas Coates Opened by: Raquel Smith S

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Coates, Thomas (CCI-Virginia)

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HRC1147319 - [email-masked] 403 480-4710
4:15 PM

[email-masked] 403 480-4710 * Home General Inquiry - Thomas Coates HRM Ticket Page General Inquiry - Thomas Coates TC Opened for Thomas Coates TC Subject person Thomas Coates

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HRC1147319 has been resolved pending your feedback

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Coates, Thomas (CCI-Virginia)

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To:​My ServiceNow <[email-masked]>​

Tue 6/25/2024 7:41 PM

HRC1147319 should still be open, please reopen.

Thomas Coates

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To:​Coates, Thomas (CCI-Virginia)​

Tue 6/25/2024 6:28 PM

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Retention: RIM-2 Year Delete (2 years) Expires: Thu 6/25/2026 6:28 PM

Retention: RIM-2 Year Delete (2 years) Expires: Thu 6/25/2026 6:28 PM

Dear Thomas Coates,

Thank you for submitting your request to the HR Employee Service Center (ESC).  We have resolved your case as follows under the Case Resolution.  Please be sure to follow the instructions under the Next Steps to confirm that this has resolved your case or provide us additional feedback.

Case Resolution:

06-25-2024 18:27:36 EDT - Raquel Smith (Additional comments (Customer visible))

Hello Thomas,

Thank you for your patience.

Human Resource Business Partner Azariah W. stated that she attempted to reach you earlier today via a telephone call but was not able to reach you at that time. She said that your voicemail was full and that she would have attempted to reach you again via IM. Moving forward, your HRBP will communicate directly with you. All the best to you and your family.

I trust this helps to address your inquiry. Thus, I am closing your case as "Complete". If you feel this did not resolve your request or you have additional questions, please reply with "NO" to the email requesting your acceptance of the resolution of this case.

For future reference, please be advised of your ability to submit a case for the ESC within CoxOne>myHR> Employee Service Center (ESC)> then select the appropriate category for your inquiry.

Sincerely,

Raquel S.

Service Center Specialist

Was I knowledgeable with your request? We want to hear from you. Please assist the ESC in creating excellent employee experiences by responding to our survey (link to survey will come in a separate email).

Next Steps:

Has the HR Employee Service Center (ESC) resolved HRC1147319 to your satisfaction?

To accept the resolution of your HR Case or request additional assistance with this inquiry, click the HR Case link below and within the To-Dos box on the right side of the HR case click “Accept Resolution”. Click "Yes" if you're ready to close your HR case or add a comment and click "No" if you need further assistance and an ESC Specialist will work towards a resolution.

Please note your HR Case will automatically close after 5 business days if we do not hear back from you. If you still need additional assistance with this inquiry after the HR Case has automatically closed, please resubmit a new request.

Thank you,

HR Services – Employee Service Center

Original Case Details:

HR Case: HRC1147319

Opened for: Thomas Coates

Short description: General Inquiry case for Thomas Coates

Description: Thomas Coates-00812404 called and stated that he has only been with the company for 6 months but needs to speak with someone as it relates to his options to take some time off, to care for his son who is walking thru a health challenge at this time. He said he has had to take time off already but that this has caused an issue and appears to be impacting his job.

Callback: 757-374-3539
personal email: [email-masked]

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